SIMS / FMS Eligibility Request Form - ESS Contracting Portal

ESS Contracting Portal

 

Eligibility Check Troubleshooting

 

We have identified the below-recommended troubleshooting steps that are most commonly identified as causing the auto-entitlement check to fail. Please ensure you have checked these settings on your local environment:

Checked https://licenses.sims.co.uk has been added to the school firewall approved list.
Checked Port 443 is open on the Server.
Checked workstations are operating on .Net 4.7.2 or above. This can be checked by using the following guidance

For full troubleshooting guidance for the Annual Entitlement Automatic Eligibility Check please see KB0055729 for full details.